How Dr. Shaji's MRI & Medical Research Scaled Pathology Operations with Flabs LIMS
Kerala’s renowned NABH-accredited radiology chain adopts a "Digital-First" pathology strategy, leveraging Flabs for rapid multi-center expansion and seamless doctor engagement.
Client Overview: A Legacy of Medical Excellence
Dr. Shaji's MRI & Medical Research is a distinguished name in Kerala’s healthcare landscape, operating as a chain of NABH-accredited radiology labs and a Medical College. Known for high-end imaging and diagnostics, the institution recently strategically expanded its service portfolio to include a dedicated Pathology Department. Starting with a monthly volume of 4,000 tests, they aimed to replicate their radiology excellence in the pathology domain.
The Challenge: Launching a "Digital-First" Pathology Wing
When expanding from Radiology into Pathology, Dr. Shaji's team didn't want to rely on traditional, paper-heavy workflows. They envisioned a Digital-First Ecosystem from Day 1. Their specific requirements for this new venture included:
Patient Experience: Automated report delivery via WhatsApp to ensure convenience.
Doctor Engagement: A dedicated mobile app for referring doctors to view patient history and reports instantly.
Critical Alerts: Real-time notification systems to alert clinicians of critical diagnostic findings immediately.
Rapid Scalability: A system that could handle aggressive expansion plans without requiring a complete software overhaul for every new branch.
The Flabs Solution: Built for Scale and Speed
Dr. Shaji's MRI partnered with Flabs LIMS right from the inception of their pathology division. Flabs provided a modular architecture designed for rapid replication and customization.
Key features of the implementation included:
"Processing Lab Addition" Module: This allowed the administration to spin up new lab instances within the system instantly. Flabs enabled distinct customization for each processing lab while keeping them connected to the central network.
Complete Machine Automation: Bidirectional interfacing with diagnostic instruments at every center, ensuring data flows directly from the machine to the report, minimizing human error.
Doctor’s Mobile App: A mobile application allowing referring doctors to access reports and receive push notifications for critical values on the go.
WhatsApp Integration: Automated sending PDF reports to patients immediately upon verification.
The Impact: From 1 to 5 Labs in 60 Days
The "Day 1" partnership with Flabs allowed Dr. Shaji's MRI to bypass the typical teething troubles of a new lab launch and move straight to rapid expansion.
The Partnership Delivered Immediate Results:
Rapid Expansion: Leveraging Flabs’ scalable architecture, the group expanded its pathology operations from 1 center to 5 fully operational labs in just 2 months.
Future-Ready Growth: With the infrastructure proven, the group is now on track to add 6 more labs in the upcoming 6 months.
Zero-Lag Reporting: Machine integration has standardized turnaround times (TAT) across all branches, ensuring the same quality of reporting at every location.
Enhanced Clinical Value: Referring doctors report higher satisfaction due to the instant availability of reports and critical alerts via the mobile app.
“We didn't just want to open a pathology lab; we wanted to build a connected diagnostic network. Flabs has been our growth engine, allowing us to scale from a single center to a multi-city chain in record time without operational hiccups.”
- Management, Dr. Shaji's MRI & Medical Research
Summary of Success
Client: Dr. Shaji's MRI & Medical Research
Location: Kerala, India
Key Achievement: Scaled to 5 pathology centers in 2 months
Primary Benefit: Rapid multi-center scalability and "Digital-First" doctor/patient engagement.