AI-Powered Flabs CRM
AI CRM for Diagnostic Labs
- from lead to report.
Turn every enquiry, booking, and collection into one seamless workflow.
Trusted by 2000+ Labs
Convert Gmail enquiries into CRM leads for your diagnostic lab.
Every patient enquiry email becomes a new lead, routed to the right branch with the thread attached.
Outdated workflows slow down diagnostic labs.
Leads slip through WhatsApp groups
Calls scattered across staff phones, no follow-up trail, and no way to tell which leads were actually worked.
Samples mis-routed between branches
Manual phlebo dispatch over phone means duplicated visits, wrong pincodes, and angry patients.
You can't tell who's actually productive
Spreadsheet dashboards lag by a day. By the time you spot a drop, the week is already gone.
Capture → Schedule → Collect
Capture
A patient enquiry comes in Flabs makes sure it's never lost, never entered twice, and always with the right telecaller.
- Omnichannel lead capture
- Auto-dedupe by phone number
- Auto-routing to branch and telecaller
Schedule
Turn the enquiry into a confirmed home collection or lab visit in one click tests, pricing, and slot sorted, patient notified.
- One-click lead → booking
- LIMS-linked tests and pricing
- Instant WhatsApp confirmation
Collect
The nearest phlebotomist is assigned automatically and tracked live the sample reaches your lab ready to process.
- Auto-assign nearest phlebo
- Live visit tracking
- Sample synced to Flabs LIMS
Enterprise-grade control. Front-desk speed.
Role-based access
Calls scattered across staff phones, no follow-up trail, and no way to tell which leads were actually worked.
Complete audit trail
Every call, note, booking update, reassignment, and status change is tracked automatically.
Branch-level control
Users, branches, phlebos, pricing, and workflows stay scoped to the right team and location.
Built for speed
Instant page loads, faster workflows, and zero waiting—even during peak collection hours.
Plugs into the tools your lab already runs on.
Razarpay for payments
Collect advance or on-collection payments from B2B and retail patients.
Templated confirmations, reschedules, and location requests in one click.
Gmail
Enquiry emails become leads in CRM automatically, with the full thread attached.
Google Maps
Pin-drop share, phlebo route, and pincode-aware assignment built in.
Excel / CSV
Bulk lead upload with row-level validation and a downloadable error file.
Why Flabs CRM Stands Out
| Front-Office Capability | Flabs CRM | Spreadsheets + WhatsApp |
|---|---|---|
| Lead capture from web / Gmail / phone | Auto-captured, deduped, routed | Forwarded manually, lost in chats |
| Telecaller productivity tracking | Live leaderboard, per-call timeline | Self-reported, lags by a day |
| Lead → Booking conversion | One-click, rate list auto-resolves | Re-type in second tool |
| Home collection routing | Auto-assign by pincode and load | Phone calls, group messages |
| Patient location capture | One-tap pin share via WhatsApp link | "Behind the temple, ask anyone" |
| Multi-branch visibility | Side-by-side, live, no Excel merge | Manager calls every Monday |
| Audit trail for NABL | Every action timestamped & attributed | "Let me check the WhatsApp group" |
| Custom fields for your lab | Add without writing code | New Excel column — breaks formulas |