AI-Powered Flabs CRM
AI CRM for Diagnostic Labs
- from lead to report.
Turn every enquiry, booking, and collection into one seamless workflow.
Trusted by 2500+ Labs
Convert Gmail enquiries into CRM leads for your diagnostic lab.
Every patient enquiry email becomes a new lead, routed to the right branch with the thread attached.
Outdated workflows slow down diagnostic labs.
Leads slip through WhatsApp groups
Calls scattered across staff phones, no follow-up trail, and no way to tell which leads were actually worked.
Samples mis-routed between branches
Manual phlebo dispatch over phone means duplicated visits, wrong pincodes, and angry patients.
You can't tell who's actually productive
Spreadsheet dashboards lag by a day. By the time you spot a drop, the week is already gone.
Capture → Schedule → Collect
Capture
A patient enquiry comes in Flabs makes sure it's never lost, never entered twice, and always with the right telecaller.
- Omnichannel lead capture
- Auto-dedupe by phone number
- Auto-routing to branch and telecaller
Schedule
Turn the enquiry into a confirmed home collection or lab visit in one click tests, pricing, and slot sorted, patient notified.
- One-click lead → booking
- LIMS-linked tests and pricing
- Instant WhatsApp confirmation
Collect
The nearest phlebotomist is assigned automatically and tracked live the sample reaches your lab ready to process.
- Auto-assign nearest phlebo
- Live visit tracking
- Sample synced to Flabs LIMS
Enterprise-grade control. Front-desk speed.
Role-based access
Calls scattered across staff phones, no follow-up trail, and no way to tell which leads were actually worked.
Complete audit trail
Every call, note, booking update, reassignment, and status change is tracked automatically.
Branch-level control
Users, branches, phlebos, pricing, and workflows stay scoped to the right team and location.
Built for speed
Instant page loads, faster workflows, and zero waiting—even during peak collection hours.
Plugs into the tools your lab already runs on.
Razarpay for payments
Collect advance or on-collection payments from B2B and retail patients.
Templated confirmations, reschedules, and location requests in one click.
Gmail
Enquiry emails become leads in CRM automatically, with the full thread attached.
Google Maps
Pin-drop share, phlebo route, and pincode-aware assignment built in.
Excel / CSV
Bulk lead upload with row-level validation and a downloadable error file.
Why Flabs CRM Stands Out
| Front-Office Capability | Flabs CRM | Spreadsheets + WhatsApp |
|---|---|---|
| Lead capture from web / Gmail / phone | Auto-captured, deduped, routed | Forwarded manually, lost in chats |
| Telecaller productivity tracking | Live leaderboard, per-call timeline | Self-reported, lags by a day |
| Lead → Booking conversion | One-click, rate list auto-resolves | Re-type in second tool |
| Home collection routing | Auto-assign by pincode and load | Phone calls, group messages |
| Patient location capture | One-tap pin share via WhatsApp link | "Behind the temple, ask anyone" |
| Multi-branch visibility | Side-by-side, live, no Excel merge | Manager calls every Monday |
| Audit trail for NABL | Every action timestamped & attributed | "Let me check the WhatsApp group" |
| Custom fields for your lab | Add without writing code | New Excel column — breaks formulas |
Smarter Workflows.
Bigger Growth.
Start managing your laboratory with Flabs pathology lab software.
Frequently Asked Questions
Flabs CRM is an operating system for diagnostic labs. It handles everything from lead capture and telecaller follow-ups to home collection scheduling, phlebotomist tracking, and branch-wise reporting — all in one place.
Connect your lab's Gmail enquiry inbox through Google OAuth. Flabs CRM reads incoming messages, parses sender details, and auto-creates a CRM lead with the email thread attached to the activity timeline. You can reply to the patient from inside the CRM and the thread stays in sync in Gmail.
Access uses least-privilege Gmail scopes, is revocable anytime from your Google Account, and email contents are never used to train AI models or shared with third parties.
Single-branch labs that want to stop losing leads in WhatsApp groups, and multi-branch chains that need role-based access, auto-assign logic, and side-by-side branch reporting.
You can capture leads manually, via bulk CSV/Excel upload with inline row validation, or from your telecaller team. Duplicates are detected on phone number so old leads are never re-seeded, and every action appears on the lead's activity timeline.
Yes. You can add lab-specific fields like insurance provider, referral code, or doctor notes from Settings without writing any code. Custom fields flow through to leads, bookings, and exports.
Flabs CRM picks the nearest available phlebotomist by pincode, current load, and availability slot. You can override for any booking, and the live map shows status per phleb (Available, En Route, At Patient, Off Duty).
Yes. A lab selector in the sidebar scopes every screen to a single branch or 'All Labs'. Catalog, packages, corporate users, and dashboards are all branch-aware, with fallback to the current user's lab.
MAIN, DOCTOR, HOSPITAL, and CORPORATE rate lists resolve automatically from the first matching referrer, in the priority order you configure. Test search is scoped to the selected rate list and organization so re-pricing on edits stays consistent.
Yes. A mobile-friendly Share My Location page lets patients drop a pin, tap 'Share My Location', or paste a Google Maps URL. The location syncs back to the booking so the phlebotomist has exact coordinates.
Two views: Sales (total leads, conversion, lead-source mix, telecaller leaderboard, funnel) and Operations (bookings by status, home vs. lab split, phleb utilization, busy slots). There's also a 30-day revenue trend and branch performance comparison.
Flabs CRM ships with Admin, Manager, Telecaller, and Lab Operator roles out of the box. Each role gets a scoped view — telecallers don't see settings, operators don't see analytics — keeping sensitive data protected.
Yes. Labs with under 50 leads a month can use Flabs CRM free, with 1 branch, lead capture, priority queues, home collection scheduling, and WhatsApp confirmations. Paid plans unlock unlimited leads, auto-assign, the live phleb map, and dashboards.
Yes. CSV and Excel (.xlsx, .xls) uploads support live validation. If any row fails, you get a row-level error report and a 'Download Errors' file so you can fix and re-import quickly.
Yes. You can share booking details, reschedule notices, and location requests as templated WhatsApp messages in one click. Call logs, notes, and messages all land in a unified Communications inbox per lead.
Every lead and booking carries an audit-friendly timeline, role-based access controls who sees what, and session scoping keeps user, branches, phlebos, and custom fields isolated. Backdated scheduling and leaves are blocked by default.
Get started for ₹1 from this page, or book a 15-minute demo and we'll walk through the product with your own sample data. No slides — just the workflow.